Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or cancellation request, visit your customer account and open your order. You can also contact us at jen@jenstyles.co.uk. Please note that returns will need to be sent to the following address: 4B Ballyhemlin Road, Newtownards, BT22 2QY United Kingdom.

If your return is accepted, we’ll send instructions on how and where to send your package. For EU withdrawal returns, you pay return postage initially; once the goods are received and their condition checked, we will reimburse the return postage amount. Please keep proof of postage and its cost. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jen@jenstyles.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Please contact us about sale items or gift cards. Any exclusions are subject to your applicable consumer rights, including EU withdrawal rights where relevant.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union withdrawal
For eligible orders shipped to consumers in the European Union, you can request cancellation before fulfilment or notify us that you wish to withdraw within 14 days, starting from delivery of the last item on the order, without giving a reason. If the last day falls on a weekend or holiday, the request window extends to the next business day. Start your request from your customer account by opening your order. After telling us you wish to withdraw, send the goods back within 14 days. We will refund eligible payments, including the cost of standard outbound delivery (but not any extra cost of a more expensive delivery option you chose), within 14 days of your withdrawal notice; for returned goods, the refund may be withheld until we receive the goods or you provide evidence that you sent them back, whichever happens first. You pay return postage initially; once the goods are received and their condition checked, we will reimburse that postage amount. Some goods may be exempt from withdrawal rights; the exceptions below need to be read in light of your applicable consumer rights.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jen@jenstyles.co.uk.